Can I return purchased products under any circumstances?
We accept cancellations up to 7 days from the receipt of goods and you can return the goods up to 14 days following the cancellation. All goods must be in original packaging and in resalable condition. This does not affect your statutory rights.
Who pays for the return of the products?
The cost for the return is carried by the customer.
When do I receive my refund?
You will receive your refund as soon as we have received the goods and checked the condition of the goods. We will then immediately instruct Protx to issue a refund on your credit card.
Do I receive a full refund?
Yes, you will be refunded the full amount paid to us by yourself. If however you have requested a special delivery, the charges we might have paid for this will not be refunded.
(a) In this condition “Warranty Period” shall mean:-
(i) if the goods are of the type to which warranty conditions published by the Company and current at the time of the Buyer’s order apply, the period specified in such published warranty conditions;
(ii) in any other case, the period determined under paragraph (b) below;
(b) In the absence of any other warranty period specified in writing by the Company to the Buyer, the Warranty Period specified in this Condition 6 (b) shall apply, namely:-
(i) in respect of portable fire extinguishers, subject to the goods being serviced by a trained operator in accordance with BS5306, a period of 5 years from the date of cylinder manufacture;
(ii) in respect of goods supplied under a warranty claim, a period not exceeding the outstanding warranty period on the originally supplied item.
(iii) in respect of any other case not referred to in (a), (b)(i) or (ii) above, a period of 12 months from the date of delivery or, if the goods are not of the Company’s manufacture and the manufacturer offers in respect thereof a warranty period of less than 12 months, such warranty period as shall have been specified by the manufacturer.
(c) If within the Warranty Period a material defect in the goods shall be discovered and:-
(i) the Buyer notifies the Company within 14 days after discovery, detailing particulars on the warranty claim form QC110 and either at its own expense and risk returns the goods to the Company; (at the Company’ sole option) permits the Company to inspect the same; and
(ii) such defect has arisen from faulty materials employed or workmanship carried out by the Company existing but not discoverable upon inspection at time of receipt, then the Company shall repair or replace or, at its option, credit the Buyer’s account with the Company or refund to the Buyer the value of the item.
With respect to portable fire extinguishers, any refund will be subject to a consideration of the age of the cylinder and time already spent in service.
(d) The Company’s liability for defective goods is limited in all circumstances to (at the Company’s option) delivery or replacements or crediting or refunding of the invoice value to the Buyer and the Buyer shall accept such of the aforementioned remedies as the Company shall proffer as being fulfilment of the Company’s obligations under the contract.
(e) The Company’s liability under this Condition applies only to defects appearing before the Buyer makes any modification or alteration or repair to the goods and whilst the goods are being properly used or stored and in particular (but without limitation) the Company shall not be liable in the case of defects arising from normal deterioration or improper or faulty handling or processing by the Buyer, or accelerated deterioration resulting from injurious environmental conditions.
(f) Where the goods are sold under a consumer transaction, as defined by the Consumer Transaction (Restrictions on Statement Order 1976) the statutory rights of the Buyer are not affected by these Conditions.